Servicing Woes...

vanilor wrote:i serviced at leng kee 1030...take bus to orchard cineleisure, catch a movie..then do some shopping..then ard 3 pm plus

wow, u reali know how to enjoy wor !!!

tish wrote:

nocash wrote:

tish wrote:then can lim kopi n chit chat w frends frm distant

ya, got free drinks,if you go in the morning got toa pau to eat somemore..

y free ah??

i went there in the evening no chance to eat,but my colleague went there eat for free.
Or maybe he didnt pay,he tot is free

I plan to go Thomson one since it's near my place...can go home zzz wake up then pick up hehe.

Over at Kiaclub, seem like most of the kia owners service at Harmony Wkshop....

Fortec wrote:I plan to go Thomson one since it's near my place...can go home zzz wake up then pick up hehe.

Satellite service maybe near to your home or service is better, but when come to equipments and technology wise, main branch will have more compare to small branch. It's up to individual preference.

nothing wrote:Over at Kiaclub, seem like most of the kia owners service at Harmony Wkshop....

That's becos over there each and everyone psycho each other mah I will find one day go over there to do up some accessories.

nothing wrote:Over at Kiaclub, seem like most of the kia owners service at Harmony Wkshop....

bro, wats the diff? share share!!

then go there lo.. kena psycho not bad also.. bring along CFO also.. let them psycho ur CFO... who knows ur CFO will start asking u mod here and there... Lol... keekekek

Dear all,

I've gotten another reply from the customer assistance manager. This time round he is offering me $300 servicing credits in the event that I do not want to do the respray. And this time round he came back with even more crap. He's now telling me that they have ascertain that during the SHORT period in the workshop, the defects could not possibly be FORMED. After so long of deliberation, now come and tell me my fault. best.

Anyway, I've arranged to meet up with C&C's KIA Senior Manager of Operations. In this meeting, will let him know my current issue and other issues that you guys might be facing. Would love to hear from you guys so that we can surface this to their management. Thank you.

mayb u can get some bro from tis forum to accompany u to e meeting... more ppl make more noise mayb they'll compromise..

Bro cboonh, is it possible that you post your damage pic for us to have a look?

I tried to take pictures using my louya 6megapixel cam. cant seem to capture the defect. These round rings you can only see when you are viewing at an angle under a single source light. Normal conditions not noticable. everytime i tot gone liao, but upon closer inspection can see again... damn freaking sian!!!

tish wrote:

nothing wrote:Over at Kiaclub, seem like most of the kia owners service at Harmony Wkshop....

bro, wats the diff? share share!!

joey the boss started in the earlier day doing ECU tuning for hyundai and mitsu cars...now he operate his own service and tuning wkshops, one in Jurong and another in AMK...

upon closer inspection of the pictures i took last night.. This is the clearest picture of the defect. anyway, it's very peculiar. Only at certain angle you can see the spots, and it's widespread! In this picture you can only see bits of the spots near the light source... Most of the others are ring-like marks on the car..

nothing wrote:

tish wrote:

nothing wrote:Over at Kiaclub, seem like most of the kia owners service at Harmony Wkshop....

bro, wats the diff? share share!!

joey the boss started in the earlier day doing ECU tuning for hyundai and mitsu cars...now he operate his own service and tuning wkshops, one in Jurong and another in AMK...

i c thanks for sharing

waa,, its like lookin into e mirrior... but i can see small spots near e light area..

During the meetup yesterday, the other bros was able to see the spots too. See le very heart pain.

cboonh wrote:During the meetup yesterday, the other bros was able to see the spots too. See le very heart pain.

Dont heart pain bro!! we will support u anyway we can!!

yes,, yes,, sure support u one..

cboonh wrote:Dear all,

I've gotten another reply from the customer assistance manager. This time round he is offering me $300 servicing credits in the event that I do not want to do the respray. And this time round he came back with even more crap. He's now telling me that they have ascertain that during the SHORT period in the workshop, the defects could not possibly be FORMED. After so long of deliberation, now come and tell me my fault. best.

Anyway, I've arranged to meet up with C&C's KIA Senior Manager of Operations. In this meeting, will let him know my current issue and other issues that you guys might be facing. Would love to hear from you guys so that we can surface this to their management. Thank you.

Dear all, as above, I'll be meeting the C&C mgmt tmr. If you have any concerns you want to raise, I could use this opportunity to voice it out. Do PM me if u're shy to post here. hehe. Comments and advice welcome too. Thank you!

cboonh wrote:

cboonh wrote:Dear all,

I've gotten another reply from the customer assistance manager. This time round he is offering me $300 servicing credits in the event that I do not want to do the respray. And this time round he came back with even more crap. He's now telling me that they have ascertain that during the SHORT period in the workshop, the defects could not possibly be FORMED. After so long of deliberation, now come and tell me my fault. best.

Anyway, I've arranged to meet up with C&C's KIA Senior Manager of Operations. In this meeting, will let him know my current issue and other issues that you guys might be facing. Would love to hear from you guys so that we can surface this to their management. Thank you.

Dear all, as above, I'll be meeting the C&C mgmt tmr. If you have any concerns you want to raise, I could use this opportunity to voice it out. Do PM me if u're shy to post here. hehe. Comments and advice welcome too. Thank you!

Bro, good luck!

All the best.... Keep us updated K.....

nocash wrote:

cboonh wrote:

cboonh wrote:Dear all,

I've gotten another reply from the customer assistance manager. This time round he is offering me $300 servicing credits in the event that I do not want to do the respray. And this time round he came back with even more crap. He's now telling me that they have ascertain that during the SHORT period in the workshop, the defects could not possibly be FORMED. After so long of deliberation, now come and tell me my fault. best.

Anyway, I've arranged to meet up with C&C's KIA Senior Manager of Operations. In this meeting, will let him know my current issue and other issues that you guys might be facing. Would love to hear from you guys so that we can surface this to their management. Thank you.

Dear all, as above, I'll be meeting the C&C mgmt tmr. If you have any concerns you want to raise, I could use this opportunity to voice it out. Do PM me if u're shy to post here. hehe. Comments and advice welcome too. Thank you!

Bro, good luck!

It would help if you could bring up the front suspension knock sound issue........... tia.

Good luck bro. let us know the outcome.

Hey Cboonh bro... how is it??? did you get a satified and from them or are they still draggin on????

Looking at the pic shown, it's likely water marks but seem likely being etched onto the clear coat...in order to achieve that usually happen after rain fall and follow by strong sun when park outdoor for many hours....

I think he won't be back till night bah. This is one long battle.

one battle dat we consumerz muz win... our honour n pride as a forte owner is at stake.... after all we r paying.. large sum of money

nothing wrote:Looking at the pic shown, it's likely water marks but seem likely being etched onto the clear coat...in order to achieve that usually happen after rain fall and follow by strong sun when park outdoor for many hours....

My assumption is the car was not clean properly before applying the PPS.

greatgazoo wrote:

nothing wrote:Looking at the pic shown, it's likely water marks but seem likely being etched onto the clear coat...in order to achieve that usually happen after rain fall and follow by strong sun when park outdoor for many hours....

My assumption is the car was not clean properly before applying the PPS.

quite likely....

if that's the case, den it's not C&C's issue liao?

1) Sad to hear the bad news bro. They ought to be shot or sent up north to re-educate about service

2) I'm not surprised about the after sales service you are getting as I've encountered worst from them. Otherwise why "Our Mercedes are ONLY serviced by our own Mercedes engineers" or Wife scold husband: "Why you go to the 3rd party garage?"(advert I heard over the radio sometime back, like declaring that Mercedes had it with the service package done by the "3rd party garage"? keke)

3) Common words their after sales service use. "Goodwill", "It's normal", "wear and tear that's why this and that", "problem rectified, we changed this and tighten that, pls come down to collect your car"

4) If they don't get act correct, maybe try reporting to CASE, may need to pay some money for registering. Must insist the new paint must be done similar to the manufacture method, different layers of protection. Don't take spray over as the solution.

greatgazoo wrote:

nothing wrote:Looking at the pic shown, it's likely water marks but seem likely being etched onto the clear coat...in order to achieve that usually happen after rain fall and follow by strong sun when park outdoor for many hours....

My assumption is the car was not clean properly before applying the PPS.

I am quite into detailing, frankly speaking it wouldn't just happen after a couple of hour servicing...likely it was already there only upon under certain lights, he was able to see it....

no news from cboonh yet ...wonder how did the meeting go

Sorry to keep all the bros(&sis) waiting. I had a super duper busy weekend.... paiseh!

During the discussion, the senior manager was pretty detailed in his explanation and this is the first time I experienced genuine service from C&C. Can feel that he genuinely wants to help me solve the problem. We started the discussion talking about the general problems the forte users are experiencing. One of which is the heat some of us felt from the side panel.. He then brought me to one of the undercarriage of a forte and explain why we might be experiencing the heat. He verbally promised that this will be feed back to Kia Korea.

Anyway back to my case, it is very clear that it is C&C's responsibility to rectify the defects. I'm still in the midst of getting a reasonable response from them. And they have since put up some sort of a paintwork guarantee and also increased their altrnative offer. I've told them my point of view and I certainly hope that they will come back with a decent reply. The important thing I want to get out of this is that I do not want to be treated like a fool.

If you want to rectify the problem, proof that you can do it. If you cant proof, offer an alternative to show your sincerity in wanting to solve the problem. To me, the initial offer of $200 was an insult. Will update all of you again! Thank you all for the concerns. Greatly appreciate all of your responses.

hope he is ok... now not only worry his car, but worry for him too

bro cboonh.. u forget to ask abt the sound when cross a hump.. got chance ask them to clarify to you too..

Really worry for you choonh, till now still debating.

bro choonh, glad u are on talking terms with the managements.... anyway still hope for the best!

Hello ladies and gentlemen~

Today I finally sent in my beloved spicy baby to the service centre for rectification works. I did this only after a written agreement was documented and agreed to. In the agreement, C&C will rectify the vehicle till closure of the defects. They were also very kind in agreeing to help me remove a dent caused by a COCKSTER who banged his door into my spicy. While my vehicle is away, they have provided me with a Cerato V2 as a replacement vehicle.

Now I'm hoping for the best, and that this saga will close soon.

At the same time, I've enqured about some of the concerns Forte user have. Knocking sound: The senior manager mention that C&C will be helping users with this problem solve it when the "stock" arrive. Apparently, they have some way of solving the knocking sound.

Heat coming from centre console area: They revealed that the problem is caused by the design of the heat shield at the bottom of the car. The coverage of the shield is not big enough. The SM mention that they will continue to feedback to Kia Motors Korea to find a solution.

Boot Release Lever not very responsive: Insensitive lever can be adjusted. I've also asked them to adjust mine.

Sticker at the rear car door: C&C will assist in removing the stickers if you request it.

Just sharing information.

Good to know your issues are kind of resolved liao...

thks ah boon,,, for sharing diz valuable info

hope ur saga will end wif positive result...

Thanks guys. I hope in 3-5 days time i get to see a spanking new car!!! hehe

Good news! Happy for u

cboonh wrote:Thanks guys. I hope in 3-5 days time i get to see a spanking new car!!! hehe

woohooo!! awesome!! at least can close the problem liao..

3-5 days time? means you not coming for the meet-up?

If i dun get my forte back, will join u guys in the cerato v2 (provided by C&C) haha! But as Leonard mention, I'll be quite EXTRA. haha

wow bro, glad to hear ur problem will be finally solve, anyway, who gave u the solution? the manager or what?

cboonh wrote:Hello ladies and gentlemen~

Today I finally sent in my beloved spicy baby to the service centre for rectification works. I did this only after a written agreement was documented and agreed to. In the agreement, C&C will rectify the vehicle till closure of the defects. They were also very kind in agreeing to help me remove a dent caused by a COCKSTER who banged his door into my spicy. While my vehicle is away, they have provided me with a Cerato V2 as a replacement vehicle.

Now I'm hoping for the best, and that this saga will close soon.

At the same time, I've enqured about some of the concerns Forte user have. Knocking sound: The senior manager mention that C&C will be helping users with this problem solve it when the "stock" arrive. Apparently, they have some way of solving the knocking sound.

Heat coming from centre console area: They revealed that the problem is caused by the design of the heat shield at the bottom of the car. The coverage of the shield is not big enough. The SM mention that they will continue to feedback to Kia Motors Korea to find a solution.

Boot Release Lever not very responsive: Insensitive lever can be adjusted. I've also asked them to adjust mine.

Sticker at the rear car door: C&C will assist in removing the stickers if you request it.

Just sharing information.

tish wrote:wow bro, glad to hear ur problem will be finally solve, anyway, who gave u the solution? the manager or what?

Initially it was the assistant manager that attended to me.. erm.. to phrase it kindly, he did not understand what I'm trying to tell him. The terms and conditions of the agreement. I even had to help him edit the piece of agreement that C&C drafted to me. :/

When I finally couldnt take it, i directed it to the senior manager, that was when things started to flow smoothly. Arbo ding dong for damn long. So that's that. My advice for bros here who want fast action to an acute problem, talk to the person who is able to make a decision independantly. No point going thru the "chain of command". Small things still ok, the major ones please head for the top.

Hope bros and sis here no need to go through what i had gone thru. Good Luck!

ur route to problem and solving will benefit alot of guys here.

bro, thanks for sharing and hope ur car will really be delivered as what they promise u

all da best!!