warrenty issue

Dear Mr Chew,

Thank you for your enquiry via our e-mail dated 10th January 2010.

With regard to your concerns, we are aware that there are many such gudgets available in the after market and most of the manufacturers do have their claims with their products. However, all these products are not tested by our principal and as such, Kia Motors Corporation - KMC is not in the position to make any comments.

Being the case, KMC is not prepared to authorise any of their distributors to carryout such installation. In addition, customers are not allowed to carryout such installation, failing which , KMC will consider voiding the warranty for that vehicle. Therefore, we seek all our customers' careful consideration over this matter.

Once again thank you for allowing us to share this information with you and wish you happy motoring!

Yours Sincerely,
CYCLE & CARRIAGE KIA PTE LTD
Wayne Chan
Customer Relations Officer
Customer Assistance Centre

this is the reply i get , so does tat mean even vs also void warrenty?

what did u send them?

regarding modifications tat void warrenty

ermm...what do u realli expect C&C or any AD to say?

Haha but warranty no cover Engine so means engine mods can?

not very sure.. so hopefully bros here can enlighten , those with mods installed that when for servicing de or wat loh

one question.
If i do my servicing outside.

Any warranty issues??

got.... not serviced by them ... no more warranty
but dunno if one time or how many time.....

JuanST wrote:got.... not serviced by them ... no more warranty
but dunno if one time or how many time.....

what do you mean by one time or how many time??

daleo wrote:

JuanST wrote:got.... not serviced by them ... no more warranty
but dunno if one time or how many time.....

what do you mean by one time or how many time??

according to my understanding , as long as 1 time we dun go for servicing warrenty can be void

dEXTER C wrote:

daleo wrote:

JuanST wrote:got.... not serviced by them ... no more warranty
but dunno if one time or how many time.....

what do you mean by one time or how many time??

according to my understanding , as long as 1 time we dun go for servicing warrenty can be void

servicing outside also using original parts what?? They just want to earn the servicing revenue lah.

correct somemore they service expensive... btw wanna know @ how much mileage u guys change to syn?

dEXTER C wrote:correct somemore they service expensive... btw wanna know @ how much mileage u guys change to syn?

First 10k use mineral oil, change twice. Cos Mineral oil chg every 5K.
After that all the way syn oil. Min can last 10K.

That was i did to my car previously.

reaching 6k dun feel like using mineral anymore

dEXTER C wrote:reaching 6k dun feel like using mineral anymore

If you use syn oil now (5-6K mileage) +10K
You will be doing your next servicing at intervals of 15K, 25K, 35K instead of the usual 10K, 20K, 30K. (of course nothing wrong, up to individual preference)

Unless you intend to "waste" your syn oil by using it for 5K. And do your servicing at 10K.

dEXTER C wrote:Dear Mr Chew,

Thank you for your enquiry via our e-mail dated 10th January 2010.

With regard to your concerns, we are aware that there are many such gudgets available in the after market and most of the manufacturers do have their claims with their products. However, all these products are not tested by our principal and as such, Kia Motors Corporation - KMC is not in the position to make any comments.

Being the case, KMC is not prepared to authorise any of their distributors to carryout such installation. In addition, customers are not allowed to carryout such installation, failing which , KMC will consider voiding the warranty for that vehicle. Therefore, we seek all our customers' careful consideration over this matter.

Once again thank you for allowing us to share this information with you and wish you happy motoring!

Yours Sincerely,
CYCLE & CARRIAGE KIA PTE LTD
Wayne Chan
Customer Relations Officer
Customer Assistance Centre

this is the reply i get , so does tat mean even vs also void warrenty?

no head no tail.

if u know happen to know wat mods dun void warranty pls advice. other wise keep ur head and tails to urself thank you.

Stock condition is the best lor and always go back to C&C for servicing. If want to mod then forget about going back to C&C for servicing lor.

jl1500k wrote:Stock condition is the best lor and always go back to C&C for servicing. If want to mod then forget about going back to C&C for servicing lor.

nah... servicing they will still do... they want ur service dollah.... if something goes wrong then and only then they will say ur warranty is void.....

[quote="dEXTER C"]reaching 6k dun feel like using mineral anymore[/quote]


Just went for 6k servicing tdy. Was given choice of using mineral or synthetic oil.

chamot16 wrote:

dEXTER C wrote:reaching 6k dun feel like using mineral anymore

Just went for 6k servicing tdy. Was given choice of using mineral or synthetic oil.

thankz tat great!

rule of the game, whichever areas of the ride u mod, CnC will not warrant it.....if want to claim, revert back to stock.....

dEXTER C wrote:

chamot16 wrote:

dEXTER C wrote:reaching 6k dun feel like using mineral anymore

Just went for 6k servicing tdy. Was given choice of using mineral or synthetic oil.

thankz tat great!

hi, labour is free, parts need to pay right??
Can buy parts from outside? Is it allowed??

C&C is screwed up la. i asked them this:

"If i change my air filter to cold air intake filter by Silent, will the servicing still cover the cleaning of the Silent air filter?

Also, if i change to a lowering spring but still keep the shock absorber stock, will my warranty be valid, & the servicing still carry on as per normal?"

Their reply is identical to that of Dexter's!

I sent a 2nd feedback. & Wayne Chan called me back. He said that the servicing crew will only blow clean the Air filter if it is't stock. No chemical cleaning will be done.

i really considering whether to go back to C&c for servicing..

Borneo motors no problems. Did servicing outside, claimed warranty within first 3 years. KPKB a bit but still managed to claim my warranty.

what i know is installation of accessories that doesn't modify the engine such as ECU etc will not void the warranty. During my ownership of Mit Air Trek Turbo, I have been sending in to C&C for regular servicing, even being advise by my regular workshop. I assume that will be C&C policy but maybe can check with the SE to confirm. The rationale is for C&C to earn the maintenance biz..